In the event that a complaint is made, WorkMatters can provide professional, efficient, confidential and impartial investigation services.

An investigation involves a WorkMatters Consultant inquiring into a complaint or grievance that has been made.  Following the investigation, the Consultant will provide advice regarding the substance of the complaint and the facts in dispute.  Recommendations and strategies to achieve issue resolution outcomes can also be provided.

Our investigation services encompass (but are not limited) to the following:

• Bullying
• Discrimination
• Sexual Harassment
• Misconduct
• Organisational and systemic practices

The Investigation Process

During an investigation we will:

• Ensure natural justice principles are applied
• Utilise a broad range of ethical and transparent information gathering techniques
• Provide versatility in our approach, tailored to each complaint
• Assess issue resolution options if requested
• Provide professionally written reports
• Consider and propose options for early resolution where appropriate

The benefits of utilising WorkMatters to conduct an investigation include:

• A timely resolution
• More cost effective than other formal processes
• Early intervention reduces exposure and liability
• Avoids deterioration of relationships in the workplace
• Impartiality and confidentiality are easier to maintain

Our Approach

WorkMatters can:

• Conduct a rights based investigation which focuses on the substance of the complaint
• Incorporate an issue/conflict resolution approach which focuses on:
  • Evaluating the circumstances of the complaint
  • The substance of the complaint
  • Initiating and recommending strategies and interventions that will contribute to the longer term management and resolution of the complaint

Our Reports

WorkMatters reports are:

• Detailed and thorough
• Can be used as a standalone document when presented to external agencies, tribunals or courts