ServicesProviding cost effective integrated workplace solutions to all organisations regardless of size or industry group.
TrainingEducating managers, supervisors and staff about their rights and responsibilities in the workplace.
The TeamThe WorkMatters team are leaders in their field and have experience in resolving workplace disputes in all industries.
Educating managers, supervisors and staff about their rights and responsibilities in the workplace and anti discrimination law is an essential part of any Risk Management program. WorkMatters can facilitate and develop tailor made training programs to specifically meet the training needs of your organisation and its staff.
On line training programs are cost effective and cover the basic issues required for compliance. As practitioners in the field our training programs bring to life individual and organisational compliance responsibilities and help participants to better retain and understand their obligations. Real case studies are used to help set the scene, detail unlawful behaviours and outcomes to ensure staff develop a clear understanding of the legal obligations. Our training programs will further assist in the acceptance of your existing policies throughout your organization. Some key aspects of our training programs include:
The key ‘deliverables’ included in our training programs are:
Our learning methods:
WorkMatters training programs include:
WorkMatters utilise a variety of training tools and can accommodate the preference of each group including:
All programs can be tailored and combine a variety of topics to suit the training needs of each organisation. For more information and to discuss how we can develop a program to accommodate the needs of your organisation please contact us. Examples of some of our training programs;
The Contact Officer’s role is to assist co-workers to understand their rights and responsibilities within the workplace and their options if a problem arises. They also assist by helping individuals reach a stage where they can resolve a problem, either by tackling it themselves or by making use of internal and / or external complaint processes. The Contact Officer provides information and where appropriate, support to individuals who believe they are being subjected to discrimination, sexual harassment or workplace bullying.
A full day program is required as the first half of the day focuses on the legislative component of the program. As part of our program, Contact Officers are engaged in analysing cases and interpreting legislation. Whilst it is not the role of the Contact Officer to investigate or mediate cases, understanding legislation and assisting others to understand the legislation is an important part of their role. The second part of the program focuses on the role of the Contact Officer and responding appropriately to colleagues seeking information.
Managing performance is a key part of a managers and supervisor’s role, yet many will avoid managing performance, particularly when an individual’s performance is problematic or issues of misconduct arise. Other managers and supervisors zealously dive into performance managing and often use poor and inappropriate methods which lead to conflict and complaints of bullying. Our training program covers:
Conflict relates to any difference, problem, tension experienced by one or more individuals. Conflict arises when two or more people believe they have incompatible needs and goals, but may not relate to one specific situation. Conflict relates to deep human needs and values.
Managers and supervisors are expected to promote and maintain an environment of conflict competence – an environment where staff who experience conflict feel they can raise their concerns and have them addressed respectfully and responsibly. Managers and supervisors have a responsibility to identify, prevent and redress problems in the workplace, and to handle and resolve any type of grievance expeditiously, without prejudice or victimisation. All grievances/complaints should be treated seriously. Grievances should not be prejudged and should be treated in a confidential and discreet manner.
Our programs focus on the effective management of workplace conflict so that it does not escalate into a situation that is difficult to resolve and leads to dysfunction and an unhealthy work environment. The course content incorporates:
