Many conflict situations relate to a change management process that has taken place within the workplace.  In some instances staff are left feeling stressed and anxious, leading to them exhibiting inappropriate behaviour or misinterpreting actions of colleagues as bullying or harassment.  Training in this area can prove useful. 

The course content includes:

• An overview of change & how it can contribute to workplace conflict
• Identification of the nature of organisational/workplace change
• Individuals reaction to change
• Coping styles of individuals
• Change and conflict
• Management strategies (for managers and supervisors)
• Self management strategies (for individuals)